Acceptance of Islamic Hire Purchase Facility

Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 CHAPTER ONE: 1. 0 INTRODUCTION OF THE STUDY INTRODUCTION The Islamic concept of Al-Ijarah Thumma al-bay’ refers to lease or hire or rent ending with purchase. It is a type of lease which concludes with option to buy back which is concludes the legal title of the leased asset and will be passed to the lessee at the end of the period.It is one of the contemporary innovative products which are design to meet the public demand at the same time, securing long term competitiveness in the financial market. AITAB comprised two contracts which are al-ijarah (leasing or renting) and followed by al-bay’ (sale) contract. Al-Ijarah: a contract whereby the lessor (Islamic bank) will rent the assets to the lessee (customer) over a certain period and at the end monthly rental amount as agreed by both parties. (Khir et al. 2008) Al-Bay’: upon completion of the rental period or upon the early settlement the lessor will then enter into the sale contract with the lessee to sell the asset at a pre-agreed selling price. (Khir et al. , 2008) Al-ijarah and al-bay’ are both categorised under the contract of exchange. The former relate to the exchange of usufruct for money, while latter involves the exchange of good for money. In AITAB the contract of al-ijarah runs separately from the contract of al-bay’. Since both contracts are executed in a sequence.A new contract AITAB can be used to describe the process of converting an Ijarah into a sale contract. (Khir et al. , 2008) AITAB is one of the contemporary innovative approaches in the Islamic hire purchase instrument which is an alternative product to conventional hire purchase. The significant difference between the two is that Islamic hire purchase is a unique contract involving a combination of two different contracts, thus involving a number of legal and shariah issues. It 1 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 calls for special rules on leasing and sale at different stages of the transactions in the light of shariah. It refers to owning the benefit of certain assets for a specific period of time, by paying an agreed sum of rental, with an agreement that the owner will transfer the rented asset to the hirer at the end of the agreed period or during the period, provided all rental payments or instalments have been made in entirety.The transfer of ownership is affected by a new and independent contract, either by giving the asset as a gift, or selling it at an agreed price. (AlZuhayli, 2002) Conventional hire-purchase, the product is considered as a loan to which interest rate and hiring charges would be applicable and in case of late payment of instalment price, interest would accumulate. But in Islamic hire-purchase, the product is considered as a mode of financing, not a loan and the product would have a profit rate and a mark-up and for late payment of instalment price, only late payment charge pre-agreed would be applicable. Billah) Based on the statements above, the researcher conduct the study among staff in Jabatan Pelajaran Negeri Kelantan to identify the most significantly criteria’s such as perception, competency among car dealers and bank officer and awareness can influence them in order to accept Islamic hire purchase facility. The result for the acceptance of Islamic hire purchase facility will be collected by distributed the questionnaire to 200 staff in Jabatan Pelajaran Negeri Kelantan.After that, the analysis will be interpreted by using the SPSS 20. 0 program. 2 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 1. 1 BACKGROUND OF COMPANY JABATAN PELAJARAN NEGERI KELANTAN ESTABLISHMENT HISTORY Jabatan Pelajaran Negeri Kelantan history start when th e director first (formerly called Penguasa Pelajaran) namely Encik Mohd Ghazali B. Mohd Ariffn designate at year 1992. He then awarded with the title Dato' Bentara Luar and work until year 1930.The office first located in building known by the name of â€Å"Pejabat Panjang†, namely a building nearby Istana Kota Lama. Then in year 1930 an on the other hand Pejabat Pelajaran move on the other hand to other building known by the name of â€Å"Pejabat Pohon Celagi† namely Kelantan State Secretary building, nearby old office building. In year 1965 the office move on the other hand to new building namely Bangunan Persekutuan that is today. From year 1922 to 18 august 1998 there are 25 people Director.They are made up 13 people noble Malay, 10 people noble English and 2 people that noble Chinese. Director Encik Saw Chee Ling had given his service for 12 years. Since colonial era until today, Jabatan Pelajaran Negeri Kelantan has been expanding rapidly him in effort increase t his quality education in accordance with Education Philosophy policy country. Today, Jabatan Pelajaran Negeri Kelantan has owned 10 sectors that include Sektor Khidmat Pengurusan dan Pembangunan, Sektor Pengurusan Sekolah, Sektor Pengurusan Akademik and Sektor Pendidikan Islam.Under this department also be established State Educational Technology Division. While at district level on the other hand was constituted ten parts of Pejabat Pendidikan Daerah namely Pejabat Pendidikan Daerah Kota Bharu, Pejabat Pendidikan Daerah Pasir Mas, Pejabat Pendidikan Daerah Tumpat, Pejabat Pendidikan Daerah Pasir Puteh, Pejabat Pendidikan Daerah Bachok, Pejabat Pendidikan Daerah Tanah Merah, Pejabat Pendidikan Daerah Machang, Pejabat Pendidikan Daerah Kuala Krai, Pejabat Pendidikan Daerah Gua Musang and Pejabat Pendidikan Daerah Jeli. Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 1. 2 PROBLEM STATEMENTS Dual banking syste m imposes by Bank Negera Malaysia affecting the demand for Islamic financial product. This situation has influenced some staff in Jabatan Pelajaran Negeri Kelantan to choose Islamic or conventional hire purchase loan for buying car. In this study, staff perception toward Islamic hire purchase facility implies whether they are really known about the AITAB operation itself.Researcher also identify common perception toward AITAB contract which is profit charge are too costly, penalty charge for late payment, accordance with syariah guideline and more Researcher also knows car dealers and bank officers also as importance key player toward acceptance of Islamic hire purchase facility. Thus, researcher also identify common problem about competency among car dealers and bank officer whether among them are lack of knowledge about Islamic financial product.Others problem that researcher identify is awareness among staff in Jabatan Pelajaran Negeri Kelantan itself whether they aware about Isl amic Hire Purchase facility or not. The common problem on awareness among staff is what Islamic Hire Purchase have compared to conventional, the existence of Islamic financial product, the modus operandi of the AITAB contract itself and more. I. 3 OBJECTIVES OF THE STUDY There are several objectives that have been developed in this research as the following:I. II. III. To examine staff perception toward Islamic hire purchase facility.To identify competency among car dealers and bank officers. To evaluate effects of awareness among staff in Jabatan Pelajaran Negeri Kelantan. In this research, researcher identifies the most contributing factor of acceptance of Islamic Hire Purchase facility among staff in Jabatan Pelajaran Negeri Kelantan is awareness. This had be proven by Pearson correlation relationship at r = 0. 837 4 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 1. 4 SCOPE OF THE STUDYThis study will f ocus on the acceptance towards Al-Ijarah Thumma Al-Bay’, Islamic hire purchase facility among staffs in Jabatan Pelajaran Negeri Kelantan. In this research, researcher had pick up about 200 staff from the population of 460 staff in Jabatan Pelajaran Negeri Kelantan as are respondents to complete the questionnaire. The respondent of this study are all staff in Jabatan Pelajaran Negeri Kelantan which are mostly involve in hire purchase facility that offered by Islamic and conventional bank. The researcher has chosen this area because of high population. 1. LIMITATIONS OF THE STUDY The first limitation is that the probability of absenteeism of the respondent due to leave or outstation since all respondents is the staff of Jabatan Pelajaran Negeri Kelantan. The second limitation is lack of knowledge. Researcher does not have experience and never been exposed in making a complete research in the university. Researchers will facing difficulties to understand the word using by the r espondent. The third limitation is uncooperative respondent. In process of gathering the information, researcher will need to collect data through the questionnaire.However, it can be difficult to gain full cooperation and commitment from the respondent and they may think that it does not give any advantage to them. Respondent also will take a very long time to answer the questionnaire and it also will make the researcher take a long time to analysis the data. Corporate constraint also can be a limitation in this study because the respondent cannot give hundred percent performances in answer the questionnaire. 5 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 1. 6 SIGNIFICANT OF STUDYTo the Manager Help the manager to identify the behaviour of his subordinates and how they react towards the acceptance of Al-Ijarah Thumma Al-Bay’ Islamic Hire Purchase Financing as their source of car financing. To the researcher It will provide better understanding and can give new knowledge to the researcher. The study will be conducted to give a clear picture on the staff’s awareness and acceptance on the AlIjarah Thumma Al-Bay’ Islamic Hire Purchase Financing. The result of the study will help the researcher to know the stuff’s perceptions towards factors that influence stuffs decisions in accepting Islamic Financing Product.To the public The data gathered in this study can help the individual to gain more knowledge about the important and benefits of accepting Al-Ijarah Thumma Al-Bay’ Islamic Hire Purchase Financing as part of their source of car financing. This study may increase the level of awareness and create acceptance among public about Al-Ijarah Thumma Al-Bay’ Islamic Hire Purchase financing as their source of car financing decisions. To others The information may be used by the financial institution to improve the services related with Islamic Car Financing product. This study may provide useful information for further research in this area of interest.The findings of this study could provide some form of empirical data for future research in this area. It could perhaps also help in the more effective implementation of Al-Ijarah Thumma Al-Bay’ Islamic Hire Purchase Financing. 6 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 To the bank There are a lot of benefits of this research to the bank. From this research, it will provide information to the bank on the real scenario. Therefore, the bank can use this information and results to improve its management, services, efficiency and etc.In fact, with this research it will help the bank to come out with new strategies and solutions to monitor its profitability and can improve its performance. Thus, the bank can also use the recommendations suggested by the researcher to improve its performance an d position. 7 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 1. 7 DEFINITION OF TERM Al-Ijarah Thumma Al-Bay’ In the context of Islamic finance, the ijarah concept is usually applicable in financing contracts such as in real property financing, vehicle financing, project financing and personal financing.There are also financing products that enable customers to lease assets from Islamic financial institutions with an option to acquire the leased assets at the end of the lease tenure based on the concept of ijarah muntahia bi al-tamlik or al-ijarah thumma al-bai (Bank Negera M. , 2010) Perception Customers’ perceptions are often identified by their level of satisfaction towards particular products or services. (Nurdianawati I. A, 2006) Competency More competent, knowledgeable employees are more likely to design processes and deliver services that conform to customer needs. (Ahmad, 2010).Awaren ess Research on bank patronage in Malaysia find that almost 100 per cents of Muslims and 75% of non-Muslims were aware of the existence of Islamic banks. Most of them wished to have a relationship with these banks if they had a complete understanding of this system. (Sudin Haron N. A. , 1994) Acceptance AITAB is a name which capture a public acceptance because it provides better features compared to conventional hire-purchase. Muslim customers, who accept and understand its operation, request it as an alternative to conventional hire-purchase. (Nurdianawati I. A, 2006) 8Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 CHAPTER TWO: 2. 0 INTRODUCTION LITERATURE REVIEW Literature review is important as references and as a guideline to the researcher in conducting research and to search the information. It also used as the supporter to the study that will be conducted. This chapter will discuss about the literat ure review which relevant to the topic of the study. The purpose is to ensure that no important variable that has in the past been found repeatedly to have had an impact on the problem is ignored. . 1 Acceptance AITAB is a name which capture a public acceptance because it provides better features compared to conventional hire-purchase. Muslim customers, who accept and understand its operation, request it as an alternative to conventional hire-purchase. They will come to an institution which they know offering such Islamic product. For example, many corporate customers come to Bank Pembangunan to purchase machinery through AITAB facility, because they know the benefits that the facility has to offer, for example, full margin of financing and lower penalty for late payment. Nurdianawati, 2006) Other finding shown AITAB also gains support from the non-Muslims. In some institutions, 60% of their customers are non-Muslims, comprising the Chinese in majority. They can see the advantage of signing up AITAB, which is 1% penalty for late payment, as compared to conventional hire-purchase which imposes 8% penalty. (Bank Negara, 1998) A survey in United Kingdom found the demand for Islamic financing will grow in future if Islamic banks pratice the correct marketing measures. In the research, five (5 %) percents of muslim in United Kingdom are loyal customers to the Islamic financial services.Majority of muslim are still comfortable with the conventional financial services, while only a quater of muslims tend to show preference for Islamic finance. (Humayon, 2004) 9 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 2. 2 Perception Nowadays, in the dual banking system that had been practice by Malaysia giving an effect to the consumer to choose either Islamic Hire Purchase or Conventional hire purchase. Mostly Muslim customers claim that there are no differences between Islamic Hire-Purchase and Con ventional Hire Purchase.Islamic banking products are available at two full pledged Islamic banks and at all commercial and merchant banks in Malaysia. However, these products are still not fully accepted by customers. According to Norafifah Ahmad and Sudin Haron (2002), at the end of 2000, total deposit at conventional banks was RM381 billion while total deposit in Islamic Financial Institution was RM31 billion. In the case of loans, RM416 billion was extended by conventional system, and RM21 billion was given by Islamic system. This results indicates that perception of Conventional System were far good than Islamic financial system.Islamic Hire purchase (AITAB) provides better features compared to conventional hirepurchase. Muslim customers, who accept and understand its operation, request it as an alternative to conventional hire-purchase. They will come to an institution which they know offering such Islamic product. Moreover AITAB also gains support from the non-Muslims. In some institutions, 60% of their customers are non-Muslims, comprising the Chinese in majority. They can see the advantage of signing up AITAB, which is 1% penalty for late payment, as compared to conventional hire-purchase which imposes 8% penalty. Nurdianawati, 2006) Perceptions of Malaysian corporate customers of Islamic banking products and services indicated that Islamic banks were not the main choice because of the lack of knowledge. More than half of the respondents (65 %) said they had limited knowledge of the Islamic banking system. This study shows that Islamic banks have not conducted enough programmes to educate people or promote their products to the public. (Norafifah Ahmad, 2002) 10 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012They showed that 63 % of Muslim respondents possess limited knowledge of IBF. They do not fully understand the operation of IBF even though Islamic banking has been establ ished in Malaysia for more than twenty years. This factor has led to low usage of Islamic banking facilities among the Muslim respondents. (Sudin Haron N. A. , 1994). A similar situation occurred in Singapore, where only 22. 6 percent of Muslims deposit money in Islamic banks solely because of religion (Gerrard, 1997) Another important indicator determining customers’ positive or negative perception is their patronage criteria towards the service provider.In one of the earliest patronage studies on Islamic banking, Erol and El-Bdour (1989) discovered that the most important criteria considered by customers in patronising Islamic banks are provision of fast and efficient services, the bank’s reputation and image, and confidentiality. Others study found that religion is not the main factor encouraging Muslims to choose Islamic banks to hold their funds. Their findings also indicate that bank customers perceived no difference between the services offered by Islamic and co nventional banks, the former being perceived as merely duplicating the latter. Erol C. K. -B. , 1990). In addition, many of muslim also doubt of shariah permissibility on the Islamic banking instrument. (Humayon, 2004) In Malaysia, customers’ positive perception towards Islamic banking is far more crucial mainly due to the fact that Islamic banks have to compete with the long established conventional banks in a dual-banking system. Since 1983, Malaysia to date has a dual banking system, whereby the Islamic banking system operates in parallel with the conventional system.The former is currently represented by 27 banking institutions, comprising nine Islamic banks and 18 conventional banking institutions (eight commercial banks, four merchant banks and six discount houses) offering Islamic banking products and services under the Islamic Banking Scheme (IBS), also known as Islamic windows. (Bank Negera, 2005) 11 Acceptance Of Islamic Hire Purchase Facility: A Case Study among st aff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 2. 3 Competency Customers also may not to choose Islamic Hire Purchase facility for their car financing due to lack of competency among car dealers and bank officers.Most car dealer claimed there is no differences between Islamic and conventional thus give impact to costumer’s decision. The misleading view of AITAB among the customers is partly contributed by the lack of experience and knowledge among bank officers in giving correct and satisfactory explanation about AITAB. Some of these bank officers do not even understand the distinction between AITAB and conventional hire-purchase. Many proclaim that both products are similar especially with regards to its documents, procedures and governance.Hence, they are unable to highlight the advantages and benefits of AITAB as compared to conventional hirepurchase. (Nurdianawati, 2006) More competent, knowledgeable employees are more likely to design processes and deliver ser vices that conform to customer needs. (Ahmad, 2010). In addition, development of appropriate employee skills and competencies is important determinant of better service quality and favorable consumer perceptions about service delivery (Chung, 2002) Furthermore, a dealer acts as a middleman between a financial institution and a customer.In Malaysian context, the customer usually approaches the dealer first for the purpose of purchasing a particular vehicle before applying hire-purchase facility from a financial institution. In fact, the customer’s choice between conventional and Islamic financing facility depends mostly on the dealer’s explanation and recommendation. Ideally, a dealer with a high Islamic conscience proposes AITAB to the customer and able to explain how the facility works, its advantages and differences from conventional facility. However, not all dealers are equipped with in-depth understanding of AITAB facility.Thus, it is expected that they would not be able to educate their customers accordingly. In reality these dealers even tend to propose conventional facility either because their understanding of AITAB is limited or they 12 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 do not want to expose their customers to an unnecessarily complicated situation. (Nurdianawati, 2006). In addition, many dealers that are lack in understanding of AITAB facility assume the facility offered by Islamic and conventional bank are totally same.They only concern with their commission for their sales. 2. 4 Awareness. Haron et al. (1994) who pioneered in the research on bank patronage in Malaysia find that almost 100 per cent of Muslims and 75% of non-Muslims were aware of the existence of Islamic banks. Most of them wished to have a relationship with these banks if they had a complete understanding of this system. In Singapore, a study by Gerrard and Cunningham (1997) rev ealed that the Singaporeans, Muslims or non-Muslims, are generally unaware of the principles of Islamic banking.Study in Humayon (2004) shown some of the muslims may not aware of the Islamic financial instrument in the financial market. Others study on Singapore by Haron, Ahmad and Planisek (1994) revealed that only 40 percent of Muslim customers consider religion as an important factor in patronizing banks. Similarly, there is general lack of awareness of Islamic banking system among Singaporean communities, be they Muslims or non-Muslims. These results suggest that Islamic banks do not need to rely on the religious factor as a strategy in attracting customers, but they should focus more on provision of quality and efficient services.One of the contributing factors to this absence of awareness among Muslims is the lack of understanding of Islamic banking. A study conducted in Singapore showed that only 20. 7 percent know the meaning of ‘Riba’ and 31 percent know the me aning of Shari’ah. The study also showed that only 3 percent can explain accurately the meaning of Ijarah, Mudarabah 13 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 and Musharakah.Surprisingly, no one could explain accurately the meaning of Murabaha (Gerrard, 1997) Rammal and Zurbruegg (2006) found that it is important for financial institution to understand the dynamism of customer segmentation, build customer relationship and address requirement and preferences of specific segments. By doing so, it will boost up customer identification and create awareness among consumers. This finding then supported by Harun et al. (1992) where there is no significant difference between Muslims and Non-Muslims in their selection criteria.Islamic banking product used different names for their product and it has cause several difficulties and misunderstanding by customers, some claimed that it is a religious prod uct that only meant for Muslims, and some just find it too difficult to learn the names therefore they stay away (Nordin, 2001). According to them again, what is actually taught to the Malaysians since their pre-school period is aqidah and understanding of Islamic principles but little emphasis is given to the mu’amalat or the daily transaction activities according to Islam.In another study of Malaysian commercial customers and their views of Islamic financial services, Haron et al. (2002) noted that 65% of the respondents admitted to having limited knowledge of Islamic banking, while at the same time indicating that they believed the concept had good potential in the Malaysian market. Bley and Kuehn (2004) found a high level of ignorance among the 300 interviewed Muslim with regard to what constitutes acceptable Islamic finance principles. He reported that the higher the religious commitment and the lower the level of general education, the stronger the preference for Islami c over conventional finance.His study also revealed that overall; students’ knowledge of conventional and Islamic finance terms and concepts was surprisingly low among students in United Arab Emirates. 14 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 CHAPTER 3: RESEARCH METHODOLOGY 3. 0 INTRODUCTION In this chapter, it will focus on the research methodology that will use in this study. In essence, research methodology will provide researcher the needed information that guides researcher to make informed decisions to successfully deal with the problems.The information gathered could be the result of the analysis of data gathered firsthand or the data that are already available. Research methodology will presents the nature of study, data sources, pilot study and reliability test, data collection and data analysis technique. 3. 1 POPULATION AND SAMPLING DESIGN According to Sekaran, (2006), population is a complete group of entities sharing some common set of characteristics. For this research the population is among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu.This research is using sampling frame; meaning is concerned with the selection of a subset of individual from within a population to estimate characteristics of the whole population. (Malhotra, 2004) in his writing define sample frame as a lists of elements from which a sample may be drawn for identifying the target population. A sampling frame is a representation of the elements of the target population. In this research, the sampling frame is the staff at Jabatan Pelajaran Negeri Kelantan. The populations taken are 200 from 460 staff. 3. 2 SAMPLE SIZE Sample is a subset, or some part, of a large population.In research, sampling is important because the researcher intend to come up with accurate and reliable findings in order to be able use for further research. The sample size for this study is the actual numb er of subjects chosen as a sample to represent the population characteristics, which is according to Sekaran, (2006). Refer to Roscoe (1975), sample size larger than 30 and less than 500 are appropriate for most research. So, the researcher decided that the sample of 200 15 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 012 respondents is appropriate to represent the population of staff in Jabatan Pelajaran Negeri Kelantan. 3. 3 SAMPLING METHOD Sampling is the process of selecting items from the population so that the sample characteristics can be generalized to the population. Sampling involves both design choice and sample size decisions (Sekaran, 2006). The idea of sampling is to select a few samples from a bigger group known as population, so that it becomes a basis for estimating or predicting a fact, situation or outcome regarding the actual number of group under study.The method used for this study is co nvenience sampling. It is the method of drawing samples that does not impose any restrictions. This is also the least reliable sampling that is cheap and convenience. 3. 3. 1 Convenience Sampling Technique Convenience sampling refers to the collection of information from members of the population who are conveniently available to provide it (Sekaran, 2006). Meanwhile, Cooper and Schindler (2006), defined convenience sampling is non-probability sampling where researchers use any readily available individuals as participants.It is the most often used during the exploratory phase of the research project and it is perhaps the best way of getting some basic information quickly and efficiently. 3. 4 METHOD OF DATA COLLECTION In this research, the data gathered parallel to the objectives of the study. The methods of data collection that the researcher used to collect the data were primary data and secondary data. 16 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 3. 4. 1 PRIMARY DATA It is the data collected for a specific purpose from original sources.Primary data been obtained by distribution of the respondents selected. The entire questionnaires are collected personally. In this research, the primary data was collected from the personally administered questionnaire. Personally Administered Questionnaire The questionnaire has been designed according to the needs of the topic study. It is to ensure that the respondents would be fully understood and answer all the questions since there is personal administered question. In designing the questionnaire’s questions, the content, structure and appearance would give an impact to the respondents’ attitude.Thus, all these things should be properly organized. In the questionnaire designs, the researcher divided it into 3 sections which include as follows: Section A – Section A comprises questions pertaining to their personal par ticulars. The first part of the questionnaire was divided into 2 areas of information. One was on the personal information and the one on others Islamic financial product. Section B – Section B focused on obtaining information on dependent variable. It is the customer selection criteria for bank. This section is designed by using a Likert Scale.The student had to circle the appropriate response with the statement from a scale of (1-5) ranging from the caption ‘strongly disagree’ to ‘strongly agree’. Through the 5 point scale, the researcher could decide to what the acceptance of Islamic Hire Purchase facility among staff In Jabatan Pelajaran Negeri Kelantan. Section C Criteria I – Criteria I focused on obtaining information on effect of perception in acceptance of Islamic Hire Purchase facility. This section also used a Likert Scale. This scale will be 5 point 17 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 012 scale wills response of the participant toward on perception towards acceptance of Islamic Hire Purchase facility among staff in Jabatan Pelajaran Negeri Kelantan. Criteria II – Criteria II focused on obtaining information on effect of competency in acceptance of Islamic Hire Purchase facility. This section also used a Likert Scale. This scale will be 5 point scale wills response of the participant toward on competency among bank officer and car dealers towards acceptance of Islamic Hire Purchase facility among staff in Jabatan Pelajaran Negeri Kelantan.Criteria III – Criteria III focused on obtaining information on effect of awareness in acceptance of Islamic Hire Purchase facility. This section also used a Likert Scale. This scale will be 5 point scale wills response of the participant toward awareness in towards acceptance of Islamic Hire Purchase facility among staff in Jabatan Pelajaran Negeri Kelantan 3. 4. 2 SECONDARY D ATA Secondary data were obtained through searching the journal which published reported of previous researchers that different in authors, perceptions and theories. The data and information are also gathered from the website. 8 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 3. 5 THEORETICAL FRAMEWORK The research model shows that the dependent variable is the acceptance of Islamic Hire Purchase facility. This dependent variable is expected to have a significant relationship with personal characteristics, perception, competency and awareness as independent variables. INDEPENDENT VARIABLES DEPENDENT VARIABLE Perception Acceptance of Islamic Hire Purchase facility Competency Awareness Figure 3. 5. 1: The Theoretical Framework of the study.RESEARCH VARIABLES Two main types of variables that are used in this research include dependent variable and independent variable. DEPENDENT VARIABLE The dependent variable that used in this study is Acceptance of Islamic Hire Purchase INDEPENDENT VARIABLE The independent variables that are used in this research are perception, competency and awareness. 19 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 3. 6 HYPOTHESIS Hypothesis 1 (Perception) Ho: There is no significant relationship between acceptance of Islamic hire purchase acility among staff in Jabatan Pelajaran Negeri Kelantan and perception. H1: There is significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and perception. Hypothesis 2 (Competency) Ho: There is no significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and competency. H1: There is significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and c ompetency.Hypothesis 3 (Awareness) Ho: There is no significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and awareness. H1: There is significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and awareness. 3. 7 DATA ANALYSIS AND ADMINISTRATION Data analysis is a procedure to analyze data or information that obtains during the research. In order to achieve the research objective, the data that been obtained from the respondent must answered or fulfill the expectations.In this research, the researcher wants to measure which is the most significant criteria in acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan. 20 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 The procedure of the analysis that used is by using the SPSS 20. 0 s oftware application. All the data from the questionnaire that answered by the respondents had been analyze using this software. The process of entailing earrangement, breaching down, reduction and separation of data into as many as needed to determine their nature, relative important, functions and interrelationships. In completing this study, it will includes some basis data analysis including reliability analysis, frequency analysis, correlation analysis and multiple regression by using SPSS 20. 0 program. 3. 7. 1 RELIABILITY ANALYSIS According to Sekaran (2006), the reliability of a measure is established by testing for both consistency and stability.Consistency indicates how well the items measuring a concept hang together as a set. The reliability will ensure to test the data. Reliability is an attest to the consistency and stability of the measure instrument. The reliability of a measure indicates the extent to which it is without bias (error free) and hence ensures consistent measure across time and across the various items in the instrument. The most commonly reliability test that has used is Cronbach’s Alpha. The Cronbach’s Alpha can be interpreted as a correlation coefficient and it range in value from 0 to 1. 3. 7. FREQUENCY ANALYSIS According to Cooper and Schindler (2006), frequency distribution is ordered array of all values for a variable. In order to analyze the whole information of research question based on respondent’s profile information of the respondents such as gender, marital status, level of income and age. Frequency distribution is also simply reports the number of the responses that each questions received. It is the simplest way of determining the empirical distributions of the variables. The frequency distribution is a display of the frequency occurrence of each score value.The frequency distribution can be display is many form such as tabular and graphical form. In this study, the frequency distribution had be en measure the questionnaire in section A that it is about respondent’s profile such as gender, age, race, 21 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 religion, level of education, marital status, salary, sector and had been used any Islamic financial product. 3. 7. 3 PEARSON’S CORRELATION ANALYSIS The other name of Pearson’s coefficient of correlation is Pearson Correlation Matrix.The coefficient of correlation is used to determine the magnitude, direction and significant level of relationship between dependent and independent variables. As a descriptive technique, it is very powerful since this method indicates whether variables share is something in common with each other. 3. 7. 4 MULTIPLE REGRESSIONS The multiple regressions describe the strength of the linear relationship between two variables when one is considered the independent variable and the other is the dependent var iable (Cooper and Schindler, 2006).Regression is a powerful tool for summarizing the nature of the relationship between variables and for making predictions of likely values of the dependent variables. Regression analysis aids in understanding how much of the variance in the dependent variable may be explained by a set of predictors. For regression coefficient, estimates, model fit and R squared change are chosen in this study. 22 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 CHAPTER FOUR: ANALYSIS AND FINDINGS 4. 0 INTRODUCTIONIn this chapter, the researcher will identify the questionnaires response rate from the respondents. After collecting the data, now the researcher able to analyze and interpret it using the SPSS 20 software. Techniques using in interpreting data is by using reliability analysis, frequency analysis, correlation analysis and multiple regression in SPSS programs. These steps are impor tant to see the relationship between the variables and to know the variables are significant or not. 4. 1 FREQUENCIES ANALYSIS A frequency analysis shows the frequency of occurrence of each score value of the research data.The objective is to obtain a count of number of responses associated with different values of the variable. This analysis is appropriate and suitable to analyze the question in Section A which is respondents profile such as gender, race, religion, level of education, maritial status, age, salary, sector, used others Islamic finance product. TABLE 4. 1. 1 Frequency of Section A- Demographics’ profile Statistics GENDER AGE RACE RELIGION LEVEL EDUCATION MARITIAL STATUS SALARY SECTOR OTHERS ISLAMIC FINANCIAL PRODUCT Valid N Missing Mean Median Mode Std. Deviation Variance Skewness Std.Error of Skewness Minimum Maximum 0 1. 58 2. 00 2 . 496 . 246 -. 306 . 172 1 2 0 2. 44 2. 00 2 . 889 . 790 . 068 . 172 1 4 0 1. 05 1. 00 1 . 240 . 058 5. 207 . 172 1 3 0 1. 05 1. 00 1 . 208 . 043 4. 423 . 172 1 2 0 2. 71 3. 00 4 1. 215 1. 475 . 006 . 172 1 5 0 1. 83 2. 00 2 . 419 . 175 -1. 081 . 172 1 3 0 3. 09 3. 00 3 1. 206 1. 455 . 616 . 172 1 6 0 3. 59 3. 00 1 2. 617 6. 847 . 872 . 172 1 10 0 3. 05 3. 00 5 1. 583 2. 506 -. 021 . 172 1 5 200 200 200 200 200 200 200 200 200 23 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012Profile (n=200) Gender Male Female Age 21 – 30 years 31 – 40 years 41 – 50 years 51 years and above Race Malay Chinese Indian Religion Islam Buddha Level Education SPM STPM Diploma Bachelor Degree Maritial Status Single Married Others Salary RM 1000 and Below RM1001 – RM2000 RM2001 – RM3000 RM3001 – RM4000 RM4001 – RM5000 RM5001 and Above Sector Sektor Khidmat Pengurusan & Pembangunan Sektor Pengurusan Sekolah Sektor Pengurusan Akedemik Sektor Pengurusan & Pembangunan Sektor Pendidikan Islam Sektor Penilaian & Pep eriksaan Sektor Jaminan Kualiti Sektor Psikologi & Kaunseling Sektor ICT Other Islamic Financial Product Islamic Vehicle Financing Islamic House Financing Islamic Personal Financing Islamic Credit Card Takaful Frequency Percent Valid percent 42. 5 57. 5 15. 0 38. 5 34. 5 12. 0 95. 5 4. 0 0. 5 95. 5 4. 5 21. 0 25. 5 19. 5 30. 0 4. 0 19. 0 79. 5 1. 5 4. 5 32. 0 33. 0 15. 5 11. 0 4. 0 30. 0 14. 5 16. 0 5. 0 10. 0 13. 0 2. 5 6. 5 2. 5 25. 5 17. 0 14. 0 14. 5 29. 0 Cumulative percent 42. 5 100. 0 15. 0 53. 5 88. 0 100. 0 95. 5 99. 5 100. 0 95. 5 100. 0 21. 0 46. 5 66. 0 96. 0 100. 0 19. 0 98. 5 100. 0 4. 5 36. 69. 5 85. 0 96. 0 100. 0 30. 0 44. 5 60. 5 65. 5 75. 5 88. 5 91. 0 97. 5 100. 0 25. 5 42. 5 56. 5 71. 0 100. 0 85 115 30 77 69 24 191 8 1 191 9 42 51 39 60 8 38 159 3 9 64 66 31 22 8 60 29 32 10 20 26 5 13 5 51 34 28 29 58 42. 5 57. 5 15. 0 38. 5 34. 5 12. 0 95. 5 4. 0 0. 5 95. 5 4. 5 21. 0 25. 5 19. 5 30. 0 4. 0 19. 0 79. 5 1. 5 4. 5 32. 0 33. 0 15. 5 11. 0 4. 0 30. 0 14. 5 16. 0 5. 0 10. 0 13. 0 2. 5 6. 5 2. 5 25. 5 17. 0 14. 0 14. 5 29. 0 24 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 Table 4. 2. 1 provides an exploration of the sample for the investigation.The total number of respondents was 200 and the demographic profile of the respondents is shown in table. Among the demographic profile of respondents discussed are gender, age, race, religion, level education, maritial status, salary, sector and used others islamic financial product. Respondents were 42. 5% from male group and 57. 5% of female group. From the race‘s profile, 95. 5% of the respondents are malay, 4. 0% of the respondents are chinese and 0. 5% respondents are indian. Besides that, percentages of the religion profile, 95. 5% of the respondent are Islam and followed by 4. 5% respondent are buddha. Meanwhile, in terms of level education, 21. % of the respondents are SPM, 25. 5% of STPM, 19. 5% of Diploma, 30. 0% of Bachelor and 4. 0% of Master. The majority of respondents are married which indicated 79. 5%, 19. 0% are single and followed by others 1. 5%. Reviewing on the age‘s profile, 15. 0% of respondents were in the ages between 21 – 30 years old, 38. 5% were between 31 – 40 years old, 34. 5% were the age of 41 – 50 years old and 12. 0% the age of 51 years old above. From the salary’s profile, 4. 5% of respondents were below RM 1000, 32. 0% were between RM1001 – RM2000, 33. 0% were between RM2001 – RM 3000, 15. 5% were between RM 3001 – RM 4000, 11. 0% were between RM 4001 – RM 5000 and 4. % were RM 5001 and above. Reviewing on the sector‘s profile, 30. 0% of respondents were in the Sektor Khidmat Pengurusan & Pembangunan, 14. 5% were in Sektor Pengurusan Sekolah, 16. 0% were in Sektor Pengurusan Akedemik, 5. 0% were in Sektor Pengurusan Pembangunan Kemanusiaan, 10. 0% were in Sektor Pendidikan Islam, 13. 0% were in Sektor Penilaian dan 25 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 Peperiksaan, 5. 0% were in Sektor Jaminan Kualiti, 6. 5% were in Sektor Psikologi & Kaunseling and 2. 5% were in Sektor ICT. Meanwhile, in terms of used others islamic financial product, 25. % of respondent were in islamic vehicle financing, 17. 0% were in islamic house financing, 14. 0% were in islamic personal financing, 14. 5% were in islamic credit card and 29. 0% were in takaful. 26 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 4. 2 ANALYSIS OF RELIABILITY The important of the reliability of a measure is to determine the stability and consistency the questions that are distributed to the respondents. This reliability is to test the goodness of the data. Cronbach’s alpha is most common used to measure the reliability. The closer Cronbach’ s alpha is to 1, is the better.In almost every case, Cronbach’s alpha is an adequate test of internal consistency reliability. In this study, the results of reliability test are shown in the table that had separate according to each of the variables. Reliability of measure is established by testing for both consistency and stability. RELIABILITY Less than 0. 6 Range 0. 7 Over 0. 8 RANGES Poor Acceptable Good Source: Sekaran (2006) Alpha Coefficient Ranges ; 0. 6 0. 6 to ; 0. 7 0. 7 to ; 0. 8 0. 8 to ; 0. 9 0. 9 Strength of Association Poor Moderate Good Very Good Excellent Table 4. 2. 1: Ranges of Reliability 27 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 012 Reliability Analysis done when questions from all variables were well structured and can be understands by respondents. It happened and because the Cronbach’s Alpha for all variables higher than 0. 6. It means respondents answered the ques tions without bias, with consistent and stable. The closer Alpha value is to 1, the higher the internal consistency reliability. The results of all variables Reliability Analysis were shown in table below: TABLE 4. 2. 2: Reliability Output for section B – Acceptance of Islamic Hire Purchase facility Reliability Statistics Cronbach's Cronbach's N of Alpha Alpha Based Items on Standardized Items . 952 . 952 7Item-Total Statistics Scale Mean if Scale Corrected Item Deleted Variance if Item-Total Item Deleted Correlation AC : AITAB is the best choice for vehicle financing AC : Recommed AITAB contract to others AC : Will Use again AITAB contract AC : AITAB is suitable with financial planning AC : As muslim, no choice expect AITAB contract AC : Willing to switch to AITAB AC : Understanding make accepting for AITAB 23. 89 23. 92 23. 94 23. 89 23. 98 23. 92 23. 85 25. 526 25. 566 25. 619 25. 606 25. 517 26. 279 25. 860 . 871 . 864 . 852 . 844 . 853 . 742 . 829 Squared Multiple Correl ation . 803 . 795 . 812 . 806 . 744 . 591 . 730 Cronbach's Alpha if Item Deleted . 942 . 942 . 943 . 944 . 943 . 952 . 945 Based on the reliability statistics table, the Cronbach’s alpha for the 6 items show the reliability of 0. 952 which mean that this dependent variable is reliable. The result is excellent because according to Sekaran (2010), 0. 9 is excellent. 28Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 TABLE 4. 2. 3: Reliability Output for section C – Perception Reliability Statistics Cronbach's Cronbach's N of Alpha Alpha Based Items on Standardized Items . 892 . 893 6 Scale Mean if Item Deleted PR : Known about AITAB PR : AITAB different from convensional hire purchase PR : Accordance with syariah guideline PR : Good alternative to acquire assets PR : 1% penalty charge for late payment is suitable PR : Use AITAB as first choice 19. 56 19. 34 19. 24 19. 33 19. 42 19. 10 Item-Total Statistics Scale Corrected Variance if Item-Total Item Deleted Correlation 14. 570 14. 778 14. 77 16. 421 14. 788 15. 413 . 724 . 783 . 768 . 637 . 681 . 694 Squared Multiple Correlation . 615 . 716 . 689 . 426 . 550 . 574 Cronbach's Alpha if Item Deleted . 872 . 862 . 865 . 885 . 880 . 876 Based on the reliability statistics table, the Cronbach’s alpha for the 6 items of perception show the reliability of 0. 892 which mean that this independent variable is reliable. The result is a very good because according to Sekaran (2010), 0. 8 to 0. 9 is very good. 29 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 TABLE 4. 2. 4: Reliability Output for section C – CompetencyReliability Statistics Cronbach's Cronbach's N of Alpha Alpha Based Items on Standardized Items . 859 . 861 5 Item-Total Statistics Scale Mean if Scale Corrected Item Deleted Variance if Item-Total Item Deleted Correlation CM : Car d ealers inform no different between AITAB and conventional hire purchase CM : Car dealers lack of information and knowladge about AITAB CM : Car dealers only thinking their sales bonus CM : Bank officer respect your dicision to use AITAB contract CM : Bank officer give good respond on request use AITAB Squared Multiple Correlation Cronbach's Alpha if Item Deleted 15. 13 9. 983 .728 .628 .815 15. 14 10. 218 .671 .579 .831 14. 87 9. 846 .721 .548 .818 14. 93 11. 497 .645 .725 .838 14. 93 11. 597 .631 .727 .841Based on the reliability statistics table, the Cronbach’s alpha for the 5 of competency show the reliability of 0. 859 which mean that this dependent variable is reliable. The result is a very good because according to Sekaran (2010), 0. 8 to 0. 9 is very good. 30 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 TABLE 4. 2. 5: Reliability Output for section C – Awareness Reliability Statistic s Cronbach's Cronbach's N of Alpha Alpha Based Items on Standardized Items . 897 . 900 6 Scale Mean if Item Deleted AW : Know existance of islamic banking AW : Know AITAB is one of islamic finance product AW : AITAB is replace for onventional hire purchase AW : Know about 1% charge if late payment AW : Know about AITAB had been use by non muslim AW : Know about last payment in AITAB is for payment buying asset 18. 80 19. 07 Item-Total Statistics Scale Corrected Variance if Item-Total Item Deleted Correlation 17. 347 16. 538 . 660 . 753 Squared Multiple Correlation . 535 . 695 Cronbach's Alpha if Item Deleted . 888 . 875 19. 20 19. 19 19. 19 17. 005 15. 592 15. 361 .756 . 734 . 745 .656 . 592 . 629 .876 . 878 . 876 19. 38 16. 085 .714 .585 .881 Based on the reliability statistics table, the Cronbach’s alpha for the 6 items of awareness show the reliability of 0. 897 which mean that this independent variable is reliable. The result is a very good because according to Sekaran (2 010), 0. 8 to 0. 9 is very good. 31Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 4. 3 CORRELATION COEFFICIENTS Correlation analysis is used for explained whether there is an existence of association and the strength of the relationship between the independent variables (perception, competency, and awareness) towards the dependent variable (acceptance of islamic hire purchase facility). Sekaran (2006) suggested that it would be appropriated to use Pearson Correlation Matrix where it is the first issues to determine is whether the correlation coefficient is statistically significant or not significant.The rules of thumb have been proposed to characterize the strength of the association between variables, based on the absolute size of the correlation coefficient. Correlation between Are said to be 0. 8 and 1. 0 Very Strong 0. 6 and 0. 8 Strong 0. 4 and 0. 6 Moderate 0. 2 and 0. 4 Weak 0 and 0. 2 Very Weak Ta ble 4. 3. 1: Rule of Thumb of Correlation Coefficient Size 32 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 Correlations Mean Of Perception 1 Mean Of Acceptance . 789** . 000 200 1 200 Pearson Correlation Mean Of Perception Sig. (1-tailed) N 200 Pearson Correlation . 789** Mean Of Sig. (1-tailed) . 00 Acceptance N 200 **. Correlation is significant at the 0. 01 level (1-tailed). Table 4. 3. 2 : Pearson Correlation Coefficient between Mean Perception and Mean Acceptance Correlation analysis is conducted to test the relationship between selection decision and service quality. The result of Pearson Correlation tests showed that there is a strong significant relationship (0. 789) between these two variables. The one-tailed significance test is p ; 0. 000 showing that the outcome of the test is not by chance, and therefore can be confidently accepted or trusted, therefore reject the null hypothesis. r(200) = 0 . 789, p ; 0. 0001, one-tailed 33Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 Correlations Mean Of Competency Mean Of Competency Pearson Correlation Sig. (1-tailed) N Pearson Correlation Sig. (1-tailed) N 1 200 . 724** . 000 200 Mean Of Acceptance . 724** . 000 200 1 200 Mean Of Acceptance **. Correlation is significant at the 0. 01 level (1-tailed). Table 4. 3. 3 : Pearson Correlation Coefficient between Mean Competency and Mean Acceptance Correlation analysis is conducted to test the relationship between competency and acceptance. The result of Pearson Correlation tests showed that there is a strong significant relationship (0. 24) between these two variables. The one-tailed significance test is p=0. 000 showing that the outcome of the test is not by chance, and therefore can be confidently accepted or trusted, therefore reject the null hypothesis. r(200) = 0. 724, p;0. 0001, one-tailed 34 Acceptance O f Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 Correlations Mean Of Awareness Pearson 1 Correlation Mean Of Sig. (1-tailed) Awareness N 200 Pearson . 837** Correlation Mean Of Sig. (1-tailed) . 000 Acceptance N 200 **. Correlation is significant at the 0. 01 level (1-tailed). Mean Of Acceptance . 837** . 000 200 1 200 Table 4. 3. : Pearson Correlation Coefficient between Mean Awareness and Mean Acceptance Correlation analysis is conducted to test the relationship between awareness and acceptance. The result of Pearson Correlation tests showed that there is a very strong significant relationship (0. 837) between these two variables. The one-tailed significance test is p=0. 000 showing that the outcome of the test is not by chance, and therefore can be confidently accepted or trusted, therefore reject the null hypothesis. r(200) = 0. 837 , p;0. 0001, one-tailed 35 Acceptance Of Islamic Hire Purchase Facility: A Case Stu dy among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 4. 4 REGRESSION ANALYSIS Regression is another technique for measuring the linear association between dependent and independent variables.It become as a subsequent after the correlation coefficient measure. Although regression and correlation are closely related, regression assumes the dependent variable is predicatively linked to the independent variable. The result of the Regression analysis were shown as below. Table 4. 4. 1 : Regressions – Model Summary Model Summaryb R Square Adjusted R Square . 753 . 750 Model 1 R . 868a Std. Error of the Estimate . 421 a. Predictors: (Constant), Mean Of Awareness, Mean Of Competency, Mean Of Perception b. Dependent Variable: Mean Of Acceptance 4. 4. 2: ANOVA ANOVAa Model Regression Residual Total Sum of Squares 106. 215 34. 781 140. 996 df 3 196 199 Mean Square 35. 405 . 177 F 199. 518 Sig. .000b 1 a.Dependent Variable: Mean Of Acceptance b. Predictors: (Constant), Me an Of Awareness, Mean Of Competency, Mean Of Perception 36 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 Table 4. 4. 3 : Coefficient Coefficientsa Unstandardized Standardized Coefficients Coefficients B Std. Beta Error . 161 . 162 . 229 . 218 . 496 Model t Sig. Collinearity Statistics Tolerance VIF (Constant) Mean Of . 251 . 072 Perception 1 Mean Of . 229 . 055 Competency Mean Of . 522 . 069 Awareness a. Dependent Variable: Mean Of Acceptance .997 3. 502 4. 195 7. 535 .320 . 001 . 000 . 000 . 294 . 466 . 291 3. 406 2. 144 3. 437Regression analysis were employed to test the influence of three important variable of interest namely perception, competency and awareness. The r-square statistics in the model of summary is 0. 753 or 75. 3%. This implies that 75. 3% of the variation or changes in the dependent variable i. e. acceptance of Islamic hire purchase facility can be attributed to the three independent v ariables; however the remaining 24. 7% is not known and need further investigation. The significance level produced by the ANOVA table showed that the p value is less than 0. 05 implying that the model is valid and the result of the relationship is not by chance. Therefore we reject the null hypothesis.Finally, researcher found that the three independent variables, perception, competency and awareness have provided enough evidence to influence the acceptance of Islamic hire purchase facility. 37 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 4. 5 HYPOTHESIS TESTING Insignificant = Accept Null Hypothesis (Ho) / Reject Alternate Hypothesis (H1) Significant = Accept Alternate Hypothesis (H1) / Reject Null Hypothesis (Ho) P ; 0. 05 P ; 0. 05 After made several analyses to all variables for this study, all hypotheses should be discussed to determine its relevancy and whether it is supported or not. For this stu dy, Pearson Correlation Analysis was used to assess the relationship between independent and dependent variable.Hypothesis 1 (Perception) Ho: There is no significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and perception. H1: There is significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and perception. The result from Pearson correlation shows perception significantly has positive correlated to acceptance at the relationship (r =0. 789). Thus, significant relationship exists and the H1 accepted and reject the H0. Hypothesis 2 (Competency) Ho: There is no significant relationship between acceptance of Islamic hire purchase acility among staff in Jabatan Pelajaran Negeri Kelantan and competency. H1: There is significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and c ompetency. The result from Pearson correlation shows competency significantly has positive correlated to acceptance of Islamic hire purchase facility at the relationship (r =0. 724). Thus, significant relationship exists and the H1 accepted and reject the H0. 38 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 Hypothesis 3 (Awareness) Ho: There is no significant relationship between acceptance of Islamic hire purchase acility among staff in Jabatan Pelajaran Negeri Kelantan and awareness. H1: There is significant relationship between acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan and awareness. The result from Pearson correlation shows awareness significantly has positive correlated to acceptance of Islamic hire purchase facility at the relationship (r =0. 837). Thus, significant relationship exists and the H1 accepted and reject the H0. 39 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 CHAPTER FIVE: CONCLUSION AND RECOMMENDATION 5. 0 INTRODUCTIONThis chapter discusses the major findings of this study and to identify whether the finding met with the result conducted. Besides that, the researcher also gives some suggestions and ideas from the result. 5. 1 CONCLUSION In this research, hypothesis was initially tested by using the correlation coefficient to determine its significant level. From the analysis, the results indicated that all the three independent variables in the hypotheses were found to be significant at the 0. 01 level of significant at the (1 tailed). In order to substantiate the hypotheses, the multiple regression analysis was further analyzed. The R-square (R2) value of the model indicates 75. 3% of the variations explained the all independent variable whereas the remaining 24. % cannot be explained and needed further exploration in terms of other concepts which were not included in the study. As a conclusion, all the independent variables have relationship based on the correlation analysis. Awareness was the most factors determinant acceptance of Islamic hire purchase facility among staff in Jabatan Pelajaran Negeri Kelantan followed by perception and competency. 40 Acceptance Of Islamic Hire Purchase Facility: A Case Study among staff In Jabatan Pelajaran Negeri Kelantan, Kota Bharu 2012 5. 2 RECOMMENDATIONS Based on the findings result, the researcher has provided some of the recommendations for this study in order to overcome the problem faced.First of all, this research was successfully done to know the relationships between those independents and dependent variable. Perception Provide Islamic Hire Purchase facility (AITAB) information. Information about Islamic Hire Purchase facility should be easy to find by everybody because majority workers can effort to buy a car. Thus, information should be easily access by consume r in order to get a clear view about Islamic hire purchase facility. For example, Bank Negera Malaysia through website, information about Islamic Hire Purchase facility can be downloaded by anyone. Competency Training the staff Customer is

Philosophy Matrix Essay

|Principal Issues | |Field |Definition | |Schools Of Thought |Key Contributors | | | | | | | | | | | | | | | | |Metaphysics |The study of being: The nature |Plato developed the theory of |Monism |Pythagoras |Metaphysics: Questions about the | | |of being and what |forms and introduced skepticism |Materialism |Parmenides |nature of reality | | |characteristics make up being |about reality. Aristotle coined |Idealism |Heraclitus |Nature of ultimate reality | | | |the word metaphysics. Augustine |Dualism |Zeno |Permanence and Change | | | |reconciled Platonism with | |Empedocles |Appearance and reality | | | |Christianity. Aquinas reconciled| |Anaxagoras |Nature of human reality | | | |Aristotle with Christianity. The| |Plato |Mind-body problems | | | |Scientific Revolution | |Aristotle |Freedom and determinism | | | |Intelligent design versus | |Plotinus | | | | |evolution | |Augustine | | | | | | |Hypatia | | | | | | |Aquinas | | | |. | | |Anselm | | | | | | |Descartes | | | | | | |Hobbes | | | | | | |Hume | | | | | | |Kant | | | | | | |Kierkegaard | | | | | | |Conway | | | | | | |Spinoza | | | | | | |Leibniz | | | | | | |James | | |Moral |The study of ethics: The |Aristotle develops a system of |Ethical skepticism Descriptive |Plato, |What is a moral judgment? | | |nature, criteria, sources, |ethics. Roman influence: |Relativism Egoism Hedonism |Aristotle |What is morally right or wrong? | | |logic, and validity of moral |Epicureanism and stoicism ethics|Epicureanism Stoicism |Epictetus, | | | |value |become Christianized The Age of ||Augustine | | | | |Reason. | |Hildegard, | | | | | | |Hobbes | | | | | | |Hume, | | | | | | |Kant, | | | | | | |Bentham, | | | | | | |Mill | | |Social |The study of society and its |Greek democracy Natural law |Natural Law Contractarian theory|Augustine |How should | | |institutions, including what |becomes Christianized and is |Environmental philosophy |Aquinas |goods be distributed in a | | |would make up an ideal society. |seen as the moral law of God. | |Hobbes |society? | | | |Environmental concerns Social | |Rousseau |Do people have natural rights? | | | |justice | |Smith | | | | | | |Taylor | | | | | | |Mill | | | | | | |Moore | | | | | | |Rawls | | | | | | |Nussbaum | | |Political |The study of the state, its |Greek democracy Plato’s Republic|Democracy Constitutional Theory |Plato |What form of political state is | | |justification, and how to |Social contract Separation of |Classic Liberalism Marxism |Aristotle |best? | | |organize it ethically |power |Anarchism Libertarianism |Machiavelli |Can a government restrict the | | | | |Objectivism |Locke |liberty of its citizens? | | | | | |Hegel | | | | | | |Marx | | | | | | |Nozick | | | | | | |Rand | | |Structuralism |The study of the rules and |Saussure applied |Semiotics |Saussure Levi-Strauss |Study of the deep structure of | | |conventions of the language and|linguistics to epistemology. | | |language | | | |Levi-Strauss applied Saussure’s | | | | | |cultural mythology that govern |methods to cultural | | | | | |large social systems. |mythology. | | | | |Deconstruction |The study of the assumptions |Derrida argued against |Free play of signifiers |Derrida |Seeks to expose assumptions about| | |about language, including the |structuralism. | | |language and multiple meanings | | |certainty, identity, and truth | | | |Literary criticism. | | |of text. | | | | | |Eastern |The study of the philosophical |Vedic culture Travels of |Hinduism: Vedas, Upanishads |Siddhartha Gautama Buddha |Self-realization, Unity of mind | | |traditions of Hinduism, |Confucius and Lao Tzu Spread |Buddhism: Four Noble Truths, | |and | | |Buddhism, |of Buddhism from India to China |Eightfold | |Body, Harmony of man and | | |Confucianism, and Taoism. |& Japan Spread of Islam |Path Taoism Confucianism Islamic| |environment | | | |transcendentalists embrace |philosophy | | | | | |Eastern thought Parliament of | | | | | | |World Religions begins spread of| | | | | | |Eastern thought in | | | | | | |America | | | | |Postcolonial |The synthesis of the |Colonization during the 18th and|Pan-African philosophy |Senghor |Social justice Preservation of | | |disciplines of philosophy with |19th centuries. As countries |African-American thought Latin |Hountondji |oral history and tradition | | |the |gained freedom, their thinkers |American thought |Tutu |Liberation of all peoples. | | |indigenous cultures of Africa, |sought social | |King | | | |the Americas, and Asia. |justice and recognition. | |Hooks | | |Feminism |The study of the philosophical |First wave: Pioneers of feminism|Liberal Feminism Radical |Wollstonecraft |Equal rights | | |canon as reconstructed and | |Feminism Lesbian Feminism |Taylor |Moral theory and | | |revised to be inclusive of |Second wave: Activists from |Socialist Feminism Black |De Beauvoir |gender development issues Sexism | | |women and women’s issues. |1960’s to 1980’s |Feminism Post-feminism |Gilligan |and language. Revisiting other | | | |Third wave: 1990s to present, | |Chodorow |schools of | | | |including younger women for whom| |Irigaray |philosophy from a feminist | | | |feminism is an established | |Kristeva |perspective. | | | |Heritage. | |Cixous | | Directions: Complete the entire matrix and then write a 350- to 500-word response for each of the following questions: †¢ What is one example of how the global integration of cultures has affected contemporary philosophical thinking? A manner of analyzing globalization in historical standpoint has to do with the economic and social account of global affairs, and especially with the history of past stages of speedy boost in global trade, investment, communication, and authority. There have been more than a few such instances over the past centuries that come to mind. Among is the export and investment explosions of the 1860s and the earlier part of the twentieth century are merely a couple of the more remarkable instances. (2000) The history of these early periods, and of the institutions with which they were connected, is of substantial contemporary attention. Nonetheless, international history has to be far more than the history of the affairs involving states in the context of their international relations, or their conflicts, or their invasions and domains. It is in excess of the history of exports and imports among countries. (2002) It is over a comparative history. It have to be a history of affairs involving persons and customs, as well as people who belong to quite a lot of diverse cultures all together or who shift among diverse identities, modes of speech, home nations, and even nationalities. Characteristics of Globalization Globalization, has acquired considerable emotive force. Globalization has its own meaning from different individuals. For some, globalization is a process that is beneficial, i. e. a key to the future world economic development and also inevitable and irreversible. Others regard it with hospitality even fear, believing that it increases inequality within and between nations or organizations, threatens employment and living standards and thwarts social progress. Globalization (or globalisation) in its literal sense is a social change, an increase in connections among societies and their elements due to, among others, the explosive evolution of transport and communication technologies. The term is applied to many social, cultural, commercial and economic activities.

12-Years a Slave Assignment Example | Topics and Well Written Essays - 500 words

12-Years a Slave - Assignment Example He seems to be thinking hard about his present situation. The lighting of this particular picture is dull and unclear with the contrast being low. The colorization also, black and white, portrays a man who is sad, devastated and stressed because of his present situation. In the second birds-eye-view shot, a flashback, Northup appears to be contented with his state of being. He seems satisfied sharing bed with his wife and appears to be â€Å"at home." The picture colorization is bright and presents a situation where Northup is optimistic about the future. The difference in picture colorization presents different emotions and situations. The black and white picture color portrays a dull, unhappy mood while the colored picture presents a happy mood. In the first birds-eye-shot, Northup’s mood is depressed. Obviously, in his state as a slave, he is feeling lonely because his family is not with him. With his apparent state of being locked up and beaten, he also seems heart broken. In the second birds-eye-shot, Northup being with his family, the mood the pictures presents are warm. He is not only harmonious with his being but also calm and warm having his family around him. In the same setting, in the bed, Northup is even planning of the future with his wife. The shots and camera movements used in 12 years a slave are a variety. Sean Bobbitt the man behind the camera positioning of the film says most shots were taken when camera was handheld especially for the extended shots. With the handheld technique, Bobbitt explains that most people overuse the technique and at times do not bring out the intended results or does not tell the story effectively. A single camera was used in the shooting of 12 years a slave scenes. This is because, a single camera is more effective as it takes the whole idea unlike many cameras that will consume time during editing and make work difficult at the same time likely to compromise some information. Single camera

Divorce and it's effects in a child's life Essay

Divorce and it's effects in a child's life - Essay Example In fact, by the years 1999, more than half of all the American children had celebrated their 18th birthday without one or both parents due to divorce cases that had taken place earlier in their lives. Essentially, divorce has far-reaching implications in a child’s life, especially if such a divorce takes place in the early childhood stage (Fagan). For this reason, this paper investigates the impact of divorce on the present and future life of a child, considering the escalating divorce cases in the United States of America and all over the world. For many years, the society has been silent on divorce although it has adversely affected many children either emotionally or psychologically. Indeed, divorce between married parents can also have an adverse effect of the social wellbeing of their child (DeBord). Actually, more children live with a single parent in America today that they were over a decade ago. It is majorly because divorce has been on the rise in the United States and this normally affects the children in a greater extent (Fagan). Long ago, divorce used to be a taboo topic that no one in America wanted to talk about but the contemporary society has made it the order of the day. It actually appears as a simple legal reversal of the marital status of a person and virtually everyone, including persons of high calibre, goes through it (Royal College of Psychiatrists). While many people think that getting a divorce will help solve their martial challenges, the opposite is true to the extent that they face even more challenges in the process. Nonetheless, divorce among parents who have sired children is the most traumatic, particularly to their children. This is particularly so considering that even the mighty within the society are not left behind as far as the filing of divorce cases is concerned (DeBord). Despite the fact

Operational Analysis for Improving Performance of Wheatley Park Hotel Essay

Operational Analysis for Improving Performance of Wheatley Park Hotel - Essay Example This essay stresses that the current effective capacity strategy of the hotel is operating at the 60% occupancy where excellent service was expected from the staff. A level capacity strategy does not vary the amount of resources supplied. At Wheatley Park Hotel, the staffs are kept at a constant level regardless of the demand pattern. This strategy has created subsequent problems with the hotel such as staff wages, overtime pays, congestion and overall high operations costs. A problem at Wheatley Park Hotel is its laundry equipment. The machine is old and suffered frequent break-downs. As a result, the cost of laundry operation is high and rising. Cost for breakdown maintenance call-out of  £800 is added to the weekly running cost of laundry operation at  £1000. Consequently, it affects other operations in the hotel such as the changing of bed linens and towels. This paper makes a conclusion that the current trend of hotels is to employ yield management strategy in their reservations. Yield management is the management the amount of revenue that a unit of capacity generates to the business. In the hotel setting, the unit capacity is one room. Currently, the hotel has a yield contribution of  £100. By implementing yield management strategy, the hotel can increase the contribution of the room as well as increase its occupancy. The steps involves determining the best customer who are willing to pay more, buy more, and remain more loyal.

Investing In Early Developing Country with One of the 500 Fortune Research Paper

Investing In Early Developing Country with One of the 500 Fortune Companies - Research Paper Example The aspect of globalization was the core consideration with regard to the type of company selected. Since I was more inclined to a service company particularly in the baking and financial services sector, I settled on Capital One Financial, which is a reputed banking corporation with a global presence as well as being among the fortune 500 companies. Capital One Financial Corp is a bank holding firm based in the U.S and focuses in auto loans, home loans, and credit cards banking along with savings products (Icon Group International, Inc. Staff and Icon Group Ltd 12-15). An associate of the Fortune 500, the corporation helped establish the mass marketing of credit cards in the initial periods of 1990s, and it is currently the fourth-largest client of the American Postal Service and its deposit assortment is ranked fifth in the country (Paige 14). Capital One Financial firm is the mother corporation of Capital One Auto Finance, or COAF, stationed in Plano, Texas. Subsequent to buying P eopleFirst, it grew to be the largest Internet auto lender and one of the highly ranked US auto lenders in general (Hitt et al 85). Kenya is my country of choice for investment for a number of reasons, first is the fact that Kenya is the fastest growing economy in the expanse and its performance is robust making it a viable destination for investment (Ndung’u, Collier and Adam 89-92). Commercially, Kenya has made numerous gains and its financial sector along with general economic environment is based on the contemporary economic standards. Kenya’s financial and banking sector is among the most robust and lucrative not only in East Africa but also in the entire world. Therefore, investing in the Kenyan financial and banking sector is a lucrative idea. The investment plan by Capital One Financial in Kenya’s financial and banking system will be organized in a number of stages to achieve the required results (Goodman and Downes 106). In essence, the investment progr am will echo the relevant realities in Kenya regarding the investment protocols that ought to be followed. Essentially, the investment will be done through joint ventures that represent the most convenient way of investing in Kenya. Therefore, Capital One Financial will seek joint venture with local banks in Kenya through which it will launch its services and operations in conjunction with the local bank. The choice of local company will be done in a categorical manner to make certain that the concerns and goals of the investing company are safeguarded. Nevertheless, the option of foreign direct investment (FDI) will be left open so as to ensure that Capital One Financial may invest directly in the Kenyan financial system. However, this will depend on the probability of success of FDI by the company on request of the Kenyan authorities. Financial banking is the discipline of administration of money along with other valuables pertaining to a particular business. It is obvious that ba nks tender basic advances, deposits in addition to financial counsel, though they as well facilitate dealings on complicated financial instruments like private equity, bonds along with mutual funds (IBP USA Staff 56-61). The majority of top performing contenders typically perceive careers in Banking as the pinnacle of accomplishment, and sectors such as coffers, equity trading, speculation banking along

Euthanasia should be legalized by the AMA Essay

Euthanasia should be legalized by the AMA - Essay Example In some countries it is against the law to assist terminally ill patients to commit suicide. Euthanasia plainly means painless death but this has become a worldwide debate because doctors are helping people die rather than saving their lives, patients with chronic disorders are given pills and they die painlessly but is this justifiable? Doctors should not take lives; they are supposed to save lives. More will be presented in this paper about euthanasia. Final exit network is another NGO which helps terminally ill patients in assisted suicides. This NGO is known for accepting patients who are suffering from fatal diseases like cancer, heart failure, Parkinson’s disease and so on. Usually it is very difficult for such patients to be adopted by an NGO but Final exit is an exception and it accepts almost everyone. The near and dear ones of the terminally ill die each day, they suffer from physical and emotional trauma isn’t assisted suicide better than dying each day? It may not be the best option but when emotional pain and suffering supersedes everything, one is left with a handful of options. There are two ways in which euthanasia can be performed, the first one is when the doctor or the nurse gives a medicine which takes the life away of a terminally ill patient and the other is when the doctor or the nurse choose to ignore the patient and the patient dies upon not getting the proper medication. The zillion dollar question is who should decide when a terminally ill patient should be assisted with suicide or not? This is one question which is extremely difficult to answer, most times it is the relatives of the terminally ill patient who take a call and the doctors go ahead with it in some countries where assisted suicide is allowed. â€Å"Euthanasia groups  appeared  for the first time in England and America in the early 20 th  century. During the Second World War the Nazis in Germany had their own euthanasia

Social networking Research Paper Example | Topics and Well Written Essays - 2000 words

Social networking - Research Paper Example the introduction of social networking has changed internet technology to inclusive Internet users can come together in social media sites and sharing their hobbies, views, memories and religion. Many social networking sites require minimum efforts and security to join and almost every site are free. High level of personal information that is displayed in the social networking sites can result in identity theft. There is hardly any person who does not exercise any forms of social networking. The advancement of social networking changed the way of communication of people from silent spectator to effective spectator. This research paper will discuss about the issues of identity privacy on social media sites. The creation of popular social networking sites such as Facebook, Google+, Twitter and Instagram has created a controversial issue which is identity privacy of individual. Some of the identity privacy issues are identity theft, data mining and stalking. Social media sites such as Facebook and twitter has provided a perfect platform for individuals to share their memories and views. Social networking sites have becomes inevitable part of every people by providing maximum global reach. The destination of global reach of people created the domination of social networking. It has brought power back to the people hands by the virtue of interaction of people with other individual can help to create social influence. The astronomical amount of information that is being shared in social media sites created privacy and security issues. Social networking has encouraged people to be more open to share their intimate details (Gershon 19). But this information which are being posted can cause pr ivacy issue like people might stole be aware of this information due to open nature of social networking sites. Social networking site such as Facebook has attracted the

Southwest Airlines Essay Example | Topics and Well Written Essays - 750 words

Southwest Airlines - Essay Example The firm also offers amenities to its customers in order to meet their entertainment needs. In addition, Southwest Airlines serves their customers by providing Business Select, Wifi, Mobile Access, and EarlyBird Check-In facilities. 2. According to Starcevich, effective employment of manpower resources assists the Southwest Airlines to offer excellent services to its customers. It is identified that the organization’s management adopts a liberal approach to its managers, employees, unions, and suppliers. Hence, sincere and efficient managerial persons and their coordination found to be the most powerful competence that offers many competitive advantages to Southwest Airlines. The top management of the firm has made arrangements for listening to low level employees directly. The company keeps quickest turnaround time and it ensures the accuracy of flight times. The firm’s management gives emphasis on customer feedback on the belief that it would assist the company to mak e necessary strategic modifications. Moreover, the concern concentrates only on certain regions and it helps the company to provide improved services to the customers. 3. Low cost is the Southwest’s principal business-level strategy; company’s unique business model helps the management to practice this strategy successfully. The low level passenger charges assist the company to achieve customer loyalty. Customers today wish to get quality services at lower costs; hence, Southwest Airlines will be potential service provider for US people. It is observed that the Southwest Airlines does not offer much luxury facilities so as to maintain the name â€Å"low- cost carrier†. However, it is advisable for the organization to offer royal facilities also as it would aid the firm to meet the interests of rich class people; this strategic change may improve the firm’s core competence and thereby competitive position. 4. Southwest’s structure and culture accura tely match with its strategy in many ways. As discussed above, the company deals with domestic operations and it charges only low prices for its services. A well coordinated management team and effective segment concentrated operations help the company to provide better services to its customer groups without changing the charge rates. In order to improve the company’s strategic operation, it is recommendable for the Southwest Airlines to increase its group of customers. While the firm serves increased groups of customers, it can obtain the economies of large scale operations which in turn would enable the company to offer more economical benefits to its customers. Under this structure, Southwest Airlines faces some difficulties also. Some specific strategic features of the organization often become a barrier to its acquisition programs. 5. The Southwest Airlines deals with about three top domains. The strategic and managerial effectiveness assists the organization to operate in these areas successfully. As we discussed, the firm pursuits a segment focused corporate-level strategy in order to deal with different domains effectively. When the company focuses on specific business areas, the management gets up-to-date market information regarding those segments and it enables the company to form timely business strategies. Similarly, the market segmentation aids the company management to keep close contact with customer

Describe the concept of professionalism, responsibilty, and Research Proposal

Describe the concept of professionalism, responsibilty, and accountability of the nurse as a RESEARCHER - Research Proposal Example How new techniques, methods, strategies and other innovative aspects of nursing, could be gradually enforced into patient -tending profession in order to provide them with the levels and standards of personal attention and medication that they may be needing. 5. How research could enhance nursing efficiencies and contribute to a healthier, happier and harmonious social and community setting with enhanced benefits for all - the leaders, promoters, providers, patients and their careers and surrogates. It is seen that the system which was developed in the 1970's as a teaching tool has now transformed into a major decision making and authoritative source for the practice of nursing. In the application of Neurman's Model, it is believed that there are mainly three stress causing aspects that may emanate from "intra personal, inter personal" or "extra personal" reactions to environmental stress. (Andrist, Nicholas & Wolf, 2006, p.245). In the context of nursing research, it is believed that introduction of new techniques or processes of heath care or introduction of new medication or interventions may provoke such reactions among patients, especially the older ones. This would in turn test the professionalism, responsibility and accountability of health care providers. However by use of Nueman's model there are benefits to be derived It propagates a system model propagated for optimum patient welfare and delivery of maximum beneficial health services. In the context of nursing research, this model believes that good health, sense of well being and integrated fitness are fundamental to the teaching of nursing student education. Para.2. Translating nursing research into action: Research entails pursuit of knowledge and understanding to be translated into action for the betterment of patients and careers. Research in the context of

Management Accounting Report Essay Example for Free

Management Accounting Report Essay In decision making process ambiguity, variability and uncertainty are often faced. For this reason Risk Analysis is always part of any decision making process. Even if the access to information is unprecedented even then future can’t be predicted accurately. For this reason Monte Carlo simulation is used which provides all the possible outcomes of decisions, access the impacts of risks and allow better decision making under uncertain situations. Monte Carlo Simulation: It is a computerized mathematical technique based on broad class of computer algorithms which allow people and organisations to calculate risks and hence helps in better decision making. Monte Carlo Simulation can also be termed as a problem solving technique to calculate probability of outcomes by using random variables and multiple trials which are termed as simulations (Berg, 2004). Monte Carlo Simulation is used by professionals in engineering, medicine, physics, chemists, project management, manufacturing, research and development, environmental specialists, oil and gas and several business functions. This is a reflective report in which case study of Fennel Design Project of Laura Watson company is used to predict the demand of greeting cards. The aim of the report is to speculate the situation of the Fennel Design project and also to provide a base for the companies experiencing these situations. This report uses discrete data of continuous range In this report discrete data of continuous range is used. Example of discrete data is when a coin flips in air, it have two possibilities either head or tail. Whereas, a running engine might have many temperature changes at different time intervals which is an example of continuous data. Laura Watson is a new company and so can also face these uncertainties as they don’t have any idea of when to produce, when to produce, supply and demand analysis and the situation which drives these factors. For this reason Monte Carlo Simulation is used to calculate predicted demand, risk analysis in order to provide company with useful information which then can be utilized to make timely decision making. This report is divided into three main parts. In Monte Carlo Simulation we can take as many amounts of trials to get an accurate answer. But, in the given casestudy, business manager’s Alex and Laura took one thousand trials. Number of trials increases the profit probabilities and helps in getting close results and reduces the chances of risks. In this question we have to calculate the price of the cards and for this we used Descriptive Analysis Function in Microsoft Excel. This Function automatically calculates all statistical data like mean, median, mode and standard deviation. Whereas, in task two WHAT IF analysis helps us in getting the results within the given number of trials. It creates thee situations or results which are base case scenario, best case scenario and worst case scenario. When the values of these situations are changed answer automatically changes. It is very helpful for managers in decision making. In task three risk simulation function and random functions are used which makes a balance between mean and standard deviation given in the projected demand. Rand command is used to calculate the cost of parts, random discreet method is used to. Variance Reduction is used to minimize non accurate profits. These all function enables to calculate price and predict risk. In this report every function is calculated independently to make the process easy to understand and clear. By using Monte Carlo Simulation we have calculated all the possible parameters required in the case study and also predicted the risk. It helps the managers to make quick and accurate decisions. Bibliography Berg, A. B. (2004). Markov Chain Monte Carlo Simulation and their Statistical Analysis. New Jersey: World Scientific.

Stream Of Consciousness Essay

Stream Of Consciousness Essay Stream of Consciousness is a literary technique which was pioneered by Dorthy Richardson, Virginia Woolf, and James Joyce. Stream of consciousness is characterized by a flow of thoughts and images, which may not always appear to have a coherent structure or cohesion. The plot line may weave in and out of time and place, carrying the reader through the life span of a character or further along a timeline to incorporate the lives (and thoughts)of characters from other time periods. Stream-of-consciousness writing is usually regarded as a special form of interior monologue and is characterized by associative leaps in syntax and punctuation that can make the prose difficult to follow. Stream of consciousness and interior monologue are distinguished from dramatic monologue, where the speaker is addressing an audience or a third person, and is used chiefly in poetry or drama. In stream of consciousness, the speakers thought processes are more often depicted as overheard in the mind (or addressed to oneself); it is primarily a fictional device. The term was introduced to the field of literary studies from that of psychology, where it was coined by philosopher and psychologist William James. Dorothy Miller Richardson (17 May 1873 17 June 1957) was the first writer to publish an English-language novel using what was to become known as the stream-of-consciousness technique. Her thirteen novel sequence Pilgrimage is one of the great 20th century works of modernist and feminist literature in English. Throughout her career, Richardson published large numbers of essays, poems, short stories, sketches and other pieces of journalism. However, her reputation as a writer rests firmly on the Pilgrimage sequence. The first of the Pilgrimage novels, Pointed Roofs (1915) was the first complete stream of consciousness novel in English (Joyce had already started writing Ulysses), although Richardson herself disliked the term (May Sinclairs import), preferring to call her way of writing interior monologues. The development of this technique is usually credited to James Joyce and Virginia Woolf. The failure to recognise Richardsons role is partly due to the critical neglect of Richardsons writing during her lifetime. The fact that Pointed Roofs displayed the writers admiration for German culture at a time when Britain and Germany were at war may also have contributed to the general lack of recognition of the books radical importance. Richardson can also be read as a feminist writer, not because she overtly calls for equal rights for women but because her work quite simply assumes the validity and importance of female experiences as a subject for literature. The central character in Pilgrimage, Miriam, is a woman in search of her own full identity, which she knows quite clearly cannot be defined in male terms of reference. Richardsons wariness of the conventions of language, her bending to near breaking point of the normal rules of punctuation, sentence length, and so on, are means towards what she termed feminine prose, which she clearly saw as necessary for the expression of this female experience. Virginia Woolfs stream-of-consciousness style was influenced by, and responded to, the work of the French thinker Henri Bergson and the novelists Marcel Proust and James Joyce. This style allows the subjective mental processes of Woolfs characters to determine the objective content of her narrative. In To the Lighthouse (1927), one of her most experimental works, the passage of time, for example, is modulated by the consciousness of the characters rather than by the clock. The events of a single afternoon constitute over half the book, while the events of the following ten years are compressed into a few dozen pages. Many readers of To the Lighthouse, especially those who are not versed in the traditions of modernist fiction, find the novel strange and difficult. Its language is dense and the structure amorphous. Compared with the plot-driven Victorian novels that came before it, To the Lighthouse seems to have little in the way of action. Indeed, almost all of the events take place in the characters minds. James Joyce is celebrated as one of the great literary pioneers of the twentieth century. He was one of the first writers to make extensive and convincing use of stream of consciousness, a stylistic form in which written prose seeks to represent the characters stream of inner thoughts and perceptions rather than render these characters from an objective, external perspective. This technique, used in A Portrait of the Artist as a Young Man mostly during the opening sections and in Chapter 5, sometimes makes for difficult reading. With effort, however, the seemingly jumbled perceptions of stream of consciousness can crystallize into a coherent and sophisticated portrayal of a characters experience.

The Influence Of Political Environment Of Business Politics Essay

The Influence Of Political Environment Of Business Politics Essay Two basic philosophies are in existence all over the world viz democracy and totalitarianism. In its pure sense,democracy refers to a poltical arrangement in which the supreme poer is vested in the people. Democracy may manifest itself in any of two fundamental manners. If each individual is given the right to rule and vote on every matter,the result is pure democracy which is not,however,workable in a complex society with a large constituency. Hence,the republican form of organization follows wherby the public in a democratic manner,elect their representatives who do the ruling. In totalitarianism also called authoritarianism,individual freedom is completely subordinated to the power of authority of the state and concentrated in the hands of one person or in small groups which is not constitutionally accountable to the people. Societies ruled by pressure clique-political,economic,military or by dicataor plus most oligarchies and monarchies belong to this category. The doctrine of fascism and erstwhile Russian communism are examples of this. The political environment includes factors such as the characteristics and policies of the poltical party,the nature of the Constitution and government system and government encompassing the economic and business policies and regulations. these factors may vary considerably between different nations,provinces of the same nation and also over the time. Example Despite his pragmatic views, dynamism and the dream of 21st century India, Prime minister Rajiv Gandhi could not introduce any far reaching changes even with the candid mandate that overwhelmed him in the election of 1984. But the Congress government under narsimha Rao did it in 1991 and the successive non congress government have carried further the economic liberalization. Why? The changing global scenario,particularly the developments in the communist countries provide the answer. There was considerable differences between the Rajiv era and 1991. Rajiv Gandhi who assumed office in 1984 had given great hopes to the teeming millions of India. No wonder,the congress party led by the young prime minister who promised to mould India for the 21st century was given a thumping victory by the grief stricken electorate. Rajiv who was well aware of the damages done by the unpragmatic regulations was eager to radically reform the economic regime. Hence,many in India and abroad naturally expected that he would introduce far reaching reforms. But alas,the great expectations were belied soon as he succumbed to what he thought or was made to believe was political prudence. The word socialism was still dominant on the political surface. The leftists were severly opposed to even minor economic liberalization and deregulations. To speak against socialism or public sector was regarded as sin. Many in the congress party who thought that socialism and public sector still had a magic spell thought it was still necessary to swear by these ideas which were in favour of deregulation and privatization could be more than those who opposed it,the latter was very vociferous and therefore a determinant force. In short what was thought to be political expediency prevented even Rajiv from making any major departure from the old regime and therefore dogmatism continued to dominate pragmatism. And what started with the big bang ended with a whimper. Of course, Rajiv carried further forward with a little more vigour,the policy of piece meal economic liberalization started since the early 1980s. These have had favourable effects. These measures were however quite insufficient to rejuvenate the economy. The political system under democratic dispensation like ours comprises of legislatures,executive out government or judiciary. Legislature Out of the three, legislatures is the most powerful political institution vested with such powers as policy making,law making,budget approving,executive control and acting as a mirror of public opinion. The influence of legislature on business is considerable.it decides such vital aspects as the type of business activities the country should have, who should owe them, what should be their size of operations, what should happen to their earnings and other related factors. Executive or government Also caleed the state,the term government refers to à ¢Ã¢â€š ¬Ã‚ ¦the centre of political authority having the power to govern those it serves. More or less a similar meaning is given by E.V.Schneider when he described government as that institution by which men everwhere seek to order society,that is, to control the structure and functioning of society. The founder of our constitution proved for the federal set up with powers being divided between the national and the state government. The powers and functions of the central and state government are described in the constitution. Judiciary Judiciary determines the manner in which the work of the executive has been fulfilled. It sees to it that the exercise of executive authority conforms to the government rules laid down the legislature,it may declare that particular order issues as ultra vires. It also settles the relationship between private citizens and on other hand between citizens and the government. The power of judiciary is of dual type:- The authority of courts to settle legal disputes and, Judicial review-the authority of the courts to rule on the constitutionality of legislation. It is the power of judiciary to settle down the legal disputes that affects business considerably. Disputes between employer and employee, employee and employee and public and employer and government are often referred to courts for settlement and their verdicts are sought. As far as second one is concerned the judiciary gets activated when the legislature passes laws which are repugnant to the constitution and when the executive implements the enactment approved by the legislature in a manner opposed to the requirements of the legislation. In other words courts of justice protects the citizens from unlawful acts passed by the legislature and arbitrary acts done by the executive. Forms of government http://stutzfamily.com/mrstutz/WorldAffairs/typesofgovt.html capitalist government Capitalism  is an  economic system  which is based on  private ownership. It produces goods with and services for profit motive.  Other items central to capitalism includes  competitive markets,  wage labor  and  capital accumulation.There are numerous variants of capitalism, including laissez-faire,  welfare capitalism  and  state capitalism. Capitalism is considered to have been applied in a variety of historical cases, varying in time, geography, politics, and culture.  There is general agreement that capitalism became dominant in the  Western world  following the  demise of feudalism.Competitive markets may also be found in market-based alternatives to capitalism such as  market socialism  and  co-operative economics. Economists,  political economists  and  historians  have taken different perspectives on the analysis of capitalism. Economists usually emphasize the degree to which  government  does not have control over markets (laissez faire), as well as the importance of  property rights. Most political economists emphasize private property as well, in addition to  power  relations, wage labor,  class, and the uniqueness of capitalism as a historical formation. The extent to which different markets are free, as well as the rules defining private property, is a matter of politics and  policy. Many states have what are termed mixed economies, referring to the varying degree of  planned  and  market-driven  elements in a states economic system. A number of political ideologies have emerged in support of various types of capitalism, the most prominent being  economic liberalism. Types of economies There are many variants of capitalism in existence. They vary by country and region in their institutional makeup and by their economic policies. The common feature of all these forms of capitalism is that they are based on production for profit, market-based or mixed-market allocation of resources, and that they are structured upon capital accumulation. The dominant forms of capitalism are listed below: Mercantilism Mercantilism is a nationalist form of early capitalism that came into existence approximately in the late 16th century. It is characterized by the intertwining of national business interests to state-interest and imperialism, and consequently, the state apparatus is utilized to advance national business interests abroad. An example of this is colonists living in America who were only allowed to trade with and purchase goods from their respective mother countries (Britain, France, etc.). Mercantilism holds that the wealth of a nation is increased through a positive balance of trade with other nations, and corresponds to the phase of capitalist development called the  Primitive accumulation of capital. Free-market capitalism Free-market capitalism refers to an economic system where prices for goods and services are set freely by the forces of supply and demand and are allowed to reach their point of equilibrium without intervention by government policy. It typically entails support for highly-competitive markets, private ownership of productive enterprises.  Laissez-faire  is a more extensive form of free-market capitalism where the role of the state is limited to protecting  property rights. Social-market economy A social-market economy is a nominally free-market system where government intervention in price formation is kept to a minimum but the state provides significant services in the area of social security, unemployment benefits and recognition of  labor rights  through national  collective bargaining  arrangements. This model is prominent in Western and Northern European countries, albeit in slightly different configurations. The vast majority of enterprises are privately-owned in this economic model. State capitalism State capitalism  consists of state ownership of the means of production within a state. The debate between proponents of private versus state capitalism is centered around questions of managerial efficacy, productive efficiency, and fair distribution of wealth. According to Aldo Musacchio, a professor at Harvard Business School, it is a system in which governments, whether democratic or autocratic, exercise a widespread influence on the economy, through either direct ownership or various subsidies. Musacchio also emphasises the difference between todays state capitalism and its predecessors. Gone are the days when governments appointed bureaucrats to run companies. The worlds largest state-owned enterprises are traded on the public markets and kept in good health by large institutional investors. Corporate capitalism Corporate capitalism is a free or mixed-market economy characterized by the dominance of hierarchical, bureaucratic corporations, which are legally required to pursue profit. State-monopoly capitalism was originally a  Marxist  concept referring to a form of corporate capitalism in which state policy is utilized to benefit and promote the interests of dominant or established corporations by shielding them from competitive pressures or by providing them with subsidies. Mixed economy A mixed economy is a largely market-based economy consisting of both private and public ownership of the means of production and  economic interventionism  through macroeconomic policies intended to correct  market failures, reduce unemployment and keep inflation low. The degree of intervention in markets varies among different countries. Some mixed economies, such as France under  dirigisme, also featured a degree of  indirect economic planning  over a largely capitalist-based economy. Most capitalist economies are defined as mixed economies to some degree.